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This is a suite of programs that are designed to interact with the Asterisk Open-Source PBX Phone system at a client computer level to extend the functionality of your phone and system.
The suite of software is designed to work with an Asterisk system that has Zap(T1/E1/PSTN),IAX or SIP trunks and SIP/IAX/Zap phones.
The main GUI application, astGUIclient, is a set of PHP web-based scripts utilizing Javascript and XMLHTTPRequest functions that work through a browser to give real-time information and functionality with nothing more than an internet browser on the client computer.
Another component included with the astGUIclient package is the VICIDIAL call center system. This includes a predictive dialer(with it's own real-time agent web-client application) that can be added to Asterisk and is highly configurable with detailed logging. VICIDIAL can dial predictively, at a ratio or one-call-at-a-time. VICIDIAL also can function as an ACD for inbound calls, as well as blending inbound and outbound calling, or for Closer calls coming from VICIDIAL fronters and even allows for remote agents that may only have a phone.
The software suite also includes a from-scratch software installation document, full English and Spanish versions of the web-clients and admin pages, and the Asterisk Central Queue System(ACQS) which allows for optimized and streamlined Asterisk integration.
This group of applications is designed to run on top of just about any version of Asterisk so no messing around with the Asterisk source code is necessary. For more information see the system requirements. astGUIclient is not an Asterisk configuration utility, it is an end-user Graphical User Interface.
All astGUIclient software elements are distributed freely through the GPL with no warranty.
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THE PROJECT BLOG
December 3, 2007 -
Released version 2.0.4
April 26, 2007 -
Released version 2.0.3
December 22, 2006 -
Released version 2.0.2
October 25, 2006 -
Matt Florell gave a presentation on High-Availability and Call Centers at Astricon in Dallas.
September 15, 2006 -
Released version 2.0.1
June 30, 2006 -
eflo.net publishes VICIDIAL Manager Manual
June 22, 2006 -
Released version 1.1.12
April 28, 2006 -
Released version 1.1.11
April 25, 2006 -
eflo.net publishes VICIDIAL Agent Manual
March 17, 2006 -
Released version 1.1.10
January 19, 2006 -
Released version 1.1.9
November 10, 2005 -
Released version 1.1.8
October 13, 2005 -
Matt Florell gave a case-study presentation about the first VICIDIAL installation Astricon in Los Angeles.
October 5, 2005 -
Released version 1.1.7
July 25, 2005 -
New list of recommended consultants
June 24, 2005 -
Released version 1.1.4 - Now works with SIP trunks!
September 22, 2004 -
Matt Florell gave a presentation on astGUIclient at Astricon in Atlanta.
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