VICIDIAL: Agent Performance Detail 2006-12-13 12:50:55 Time range: 2006-12-13 03:45:00 to 2006-12-13 15:15:00 ---------- AGENTS Details ------------- +-----------------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+------+------+------+------+------+------+------+------+ | USER NAME | ID | CALLS | TIME | PAUSE | PAUSAVG| WAIT | WAITAVG| TALK | TALKAVG| DISPO | DISPAVG| A | B | DC | DNC | N | NI | CB | SALE | +-----------------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+------+------+------+------+------+------+------+------+ | SHAWN WASHINGTO | 22933 | 727 | 202:28| 64:24 | 0:05 | 35:52 | 0:03 | 84:15 | 0:07 | 17:57 | 0:01 | 557 | 0 | 58 | 24 | 84 | 9 | 0 | 0 | | SHEILAH WALKER | 14629 | 687 | 219:47| 16:17 | 0:01 | 39:31 | 0:04 | 132:05 | 0:11 | 31:54 | 0:03 | 464 | 0 | 127 | 1 | 82 | 16 | 0 | 8 | | TONEZ FAIR | 23074 | 663 | 211:00| 25:30 | 0:02 | 37:18 | 0:04 | 131:39 | 0:12 | 16:33 | 0:01 | 443 | 0 | 18 | 80 | 95 | 40 | 0 | 0 | | CHERYL COLLETTI | 12670 | 544 | 220:45| 10:30 | 0:01 | 37:36 | 0:04 | 157:26 | 0:17 | 15:13 | 0:02 | 458 | 0 | 21 | 30 | 2 | 35 | 0 | 12 | | GERALD HUDGINS | 22960 | 538 | 232:31| 17:35 | 0:02 | 42:26 | 0:05 | 150:09 | 0:17 | 22:21 | 0:02 | 286 | 0 | 30 | 10 | 165 | 49 | 0 | 8 | | SHIRLEY LEDROUX | 22105 | 538 | 215:29| 9:29 | 0:01 | 31:01 | 0:04 | 159:01 | 0:18 | 15:58 | 0:02 | 325 | 0 | 32 | 10 | 118 | 57 | 0 | 7 | | SHANTA MYLES | 22918 | 532 | 204:56| 22:58 | 0:02 | 32:15 | 0:04 | 132:43 | 0:15 | 17:00 | 0:02 | 458 | 0 | 7 | 10 | 19 | 41 | 0 | 7 | | LEIGH WILLIAMS | 22921 | 522 | 212:04| 22:13 | 0:02 | 31:16 | 0:04 | 142:08 | 0:16 | 16:27 | 0:02 | 425 | 0 | 14 | 8 | 25 | 56 | 0 | 6 | | JAMES MCKNIGHT | 22249 | 520 | 216:25| 40:42 | 0:05 | 30:15 | 0:04 | 132:08 | 0:15 | 13:20 | 0:02 | 61 | 0 | 78 | 35 | 206 | 135 | 0 | 5 | | CHAD COLLINS | 13093 | 516 | 212:41| 1:17 | 0:00 | 30:42 | 0:04 | 151:32 | 0:17 | 29:10 | 0:04 | 310 | 0 | 10 | 78 | 37 | 90 | 0 | 4 | | LUCYA ANDREWS | 14221 | 511 | 221:35| 12:00 | 0:01 | 32:31 | 0:04 | 164:19 | 0:19 | 12:45 | 0:01 | 327 | 0 | 2 | 18 | 62 | 107 | 0 | 8 | | SARAH PEPPERLIN | 22822 | 502 | 213:09| 7:45 | 0:01 | 39:55 | 0:05 | 147:50 | 0:17 | 17:39 | 0:02 | 280 | 0 | 36 | 15 | 125 | 54 | 0 | 6 | | CORTNYE PORTER | 22915 | 500 | 227:36| 12:47 | 0:02 | 38:38 | 0:05 | 158:48 | 0:19 | 17:23 | 0:02 | 450 | 0 | 14 | 5 | 2 | 41 | 0 | 3 | | VICTOR MARTINEZ | 22843 | 473 | 226:27| 12:58 | 0:02 | 38:38 | 0:05 | 163:03 | 0:20 | 11:48 | 0:01 | 259 | 0 | 7 | 8 | 133 | 73 | 0 | 1 | | BELINDA MONDS | 22048 | 470 | 199:06| 20:19 | 0:02 | 27:15 | 0:04 | 136:45 | 0:17 | 14:47 | 0:02 | 243 | 0 | 28 | 47 | 90 | 64 | 0 | 3 | | LELAR MCCOLLOUG | 22750 | 446 | 217:28| 6:23 | 0:01 | 41:54 | 0:05 | 131:53 | 0:18 | 37:18 | 0:05 | 216 | 0 | 61 | 16 | 130 | 26 | 0 | 3 | | JACKIE KING | 13678 | 438 | 218:43| 28:36 | 0:04 | 30:40 | 0:04 | 120:54 | 0:17 | 38:33 | 0:05 | 256 | 0 | 29 | 25 | 90 | 45 | 0 | 4 | | DEMETRIA JONES | 13696 | 437 | 214:09| 25:34 | 0:04 | 23:27 | 0:03 | 151:18 | 0:21 | 13:50 | 0:02 | 238 | 0 | 52 | 2 | 102 | 39 | 0 | 9 | | SARAH DOUGHTERY | 23017 | 424 | 207:04| 11:13 | 0:02 | 27:50 | 0:04 | 153:58 | 0:22 | 14:03 | 0:02 | 227 | 0 | 29 | 11 | 107 | 54 | 0 | 6 | | RONETTE WHITE | 22879 | 417 | 202:00| 29:58 | 0:04 | 28:38 | 0:04 | 126:20 | 0:18 | 17:04 | 0:02 | 73 | 0 | 4 | 34 | 243 | 62 | 0 | 7 | | BARRINGTON EVAN | 22810 | 411 | 211:18| 4:43 | 0:01 | 27:25 | 0:04 | 156:17 | 0:23 | 22:53 | 0:04 | 279 | 0 | 19 | 5 | 82 | 24 | 0 | 6 | | WESLEY MULLENS | 22864 | 409 | 221:10| 0:15 | 0:00 | 36:50 | 0:05 | 155:44 | 0:23 | 28:21 | 0:04 | 313 | 1 | 1 | 10 | 0 | 104 | 0 | 3 | | PATRICIA JOHNSO | 22819 | 407 | 214:16| 12:47 | 0:02 | 24:11 | 0:04 | 162:20 | 0:24 | 14:58 | 0:02 | 214 | 0 | 30 | 5 | 105 | 54 | 0 | 5 | | MARK RYAN | 20680 | 406 | 217:24| 19:56 | 0:03 | 22:15 | 0:03 | 161:16 | 0:24 | 13:57 | 0:02 | 267 | 0 | 47 | 7 | 23 | 56 | 0 | 13 | | KIM BURNS | 16138 | 404 | 221:04| 17:26 | 0:02 | 22:44 | 0:04 | 170:17 | 0:25 | 10:37 | 0:02 | 28 | 1 | 7 | 4 | 295 | 63 | 0 | 9 | | PATRICK REEVES | 21799 | 403 | 215:41| 0:12 | 0:00 | 23:49 | 0:04 | 177:34 | 0:26 | 14:06 | 0:02 | 400 | 0 | 0 | 0 | 0 | 0 | 0 | 8 | | BLANCA ROMAN | 22990 | 403 | 223:42| 21:00 | 0:03 | 31:46 | 0:05 | 155:57 | 0:23 | 14:59 | 0:02 | 294 | 0 | 13 | 10 | 27 | 62 | 0 | 7 | | LAJWANTA PARKS | 19672 | 401 | 210:28| 12:12 | 0:02 | 25:56 | 0:04 | 154:12 | 0:23 | 18:08 | 0:03 | 363 | 0 | 0 | 25 | 0 | 16 | 0 | 10 | | DEBRA SMITH | 19684 | 401 | 226:05| 12:34 | 0:02 | 30:29 | 0:05 | 168:14 | 0:25 | 14:48 | 0:02 | 288 | 0 | 18 | 34 | 13 | 45 | 0 | 10 | | LINDA GIBBONS | 21553 | 394 | 222:27| 6:25 | 0:01 | 35:56 | 0:05 | 168:00 | 0:26 | 12:06 | 0:02 | 290 | 0 | 14 | 9 | 1 | 83 | 0 | 6 | | SHAWN EVERSON-L | 22777 | 382 | 206:08| 15:22 | 0:02 | 23:37 | 0:04 | 152:41 | 0:24 | 14:28 | 0:02 | 267 | 0 | 29 | 5 | 46 | 30 | 0 | 9 | | TENA FAIR | 23077 | 379 | 195:38| 9:02 | 0:01 | 26:25 | 0:04 | 150:12 | 0:24 | 9:59 | 0:02 | 207 | 0 | 37 | 26 | 55 | 55 | 0 | 1 | | NATTINA WILLIAM | 18433 | 371 | 209:34| 19:27 | 0:03 | 19:56 | 0:03 | 150:42 | 0:25 | 19:29 | 0:03 | 19 | 22 | 14 | 3 | 254 | 59 | 0 | 10 | | CARRIE SCALZI | 23023 | 350 | 225:08| 20:23 | 0:04 | 30:00 | 0:05 | 152:46 | 0:26 | 21:59 | 0:04 | 198 | 0 | 26 | 5 | 75 | 45 | 0 | 11 | | MARY ROUSE | 12022 | 350 | 217:35| 13:46 | 0:02 | 16:04 | 0:03 | 162:56 | 0:28 | 24:49 | 0:04 | 267 | 0 | 19 | 16 | 3 | 38 | 0 | 8 | | HOLLY SIKES | 22969 | 348 | 227:22| 29:05 | 0:05 | 36:53 | 0:07 | 143:34 | 0:25 | 17:50 | 0:03 | 192 | 0 | 23 | 19 | 74 | 40 | 0 | 7 | | SHALLAST HUDSON | 22639 | 348 | 222:08| 20:37 | 0:04 | 27:56 | 0:05 | 159:37 | 0:28 | 13:58 | 0:02 | 231 | 0 | 25 | 25 | 37 | 26 | 0 | 10 | | SHANIKA JONES | 22993 | 342 | 214:03| 10:07 | 0:02 | 25:11 | 0:04 | 165:01 | 0:29 | 13:44 | 0:02 | 169 | 0 | 34 | 18 | 85 | 36 | 0 | 8 | | ANN JONES | 17224 | 342 | 219:32| 6:05 | 0:01 | 18:37 | 0:03 | 180:57 | 0:32 | 13:53 | 0:02 | 250 | 0 | 3 | 42 | 0 | 41 | 0 | 11 | | JEREDIAH CRUZ | 22966 | 337 | 213:43| 91:09 | 0:16 | 21:17 | 0:04 | 87:06 | 0:16 | 14:11 | 0:02 | 246 | 0 | 38 | 3 | 25 | 27 | 0 | 3 | | LINDA READ | 22897 | 336 | 200:58| 0:41 | 0:00 | 22:26 | 0:04 | 164:45 | 0:29 | 13:06 | 0:02 | 251 | 0 | 8 | 1 | 24 | 41 | 0 | 9 | | ROBERT MARCANO | 22924 | 334 | 220:02| 40:35 | 0:07 | 26:01 | 0:05 | 136:21 | 0:25 | 17:05 | 0:03 | 208 | 0 | 18 | 13 | 63 | 37 | 0 | 4 | | NICOLE POSSERT | 18874 | 327 | 217:14| 36:00 | 0:07 | 19:13 | 0:04 | 150:32 | 0:28 | 11:29 | 0:02 | 266 | 0 | 3 | 57 | 0 | 0 | 0 | 10 | | PAULA IVINS | 21661 | 324 | 234:03| 7:51 | 0:01 | 30:33 | 0:05 | 154:38 | 0:29 | 41:01 | 0:08 | 40 | 0 | 0 | 13 | 266 | 1 | 0 | 10 | | LORI-ANN BARRET | 23062 | 317 | 221:35| 8:50 | 0:02 | 22:06 | 0:04 | 172:13 | 0:32 | 18:26 | 0:04 | 179 | 0 | 8 | 15 | 60 | 55 | 0 | 8 | | MARGARET COCHRA | 22888 | 315 | 220:32| 12:50 | 0:02 | 33:33 | 0:07 | 160:31 | 0:31 | 13:38 | 0:02 | 160 | 0 | 14 | 6 | 47 | 84 | 0 | 10 | | SHANNON MILLER | 22882 | 310 | 196:56| 8:33 | 0:02 | 28:18 | 0:05 | 150:57 | 0:29 | 9:08 | 0:02 | 237 | 0 | 26 | 4 | 7 | 38 | 0 | 1 | | TANYA GALYON | 21967 | 309 | 223:11| 20:54 | 0:04 | 33:45 | 0:07 | 156:41 | 0:31 | 11:51 | 0:02 | 229 | 0 | 15 | 8 | 36 | 20 | 0 | 11 | | SHELIA HART | 21955 | 306 | 226:25| 12:23 | 0:02 | 24:20 | 0:05 | 173:47 | 0:34 | 15:55 | 0:03 | 185 | 0 | 14 | 5 | 63 | 35 | 0 | 4 | | LISA VAN OVERLO | 22360 | 302 | 217:09| 16:23 | 0:03 | 22:56 | 0:05 | 168:23 | 0:34 | 9:27 | 0:02 | 174 | 0 | 35 | 0 | 3 | 89 | 0 | 4 | | LATASHA GADDY | 11107 | 295 | 210:57| 13:47 | 0:03 | 25:32 | 0:05 | 154:49 | 0:31 | 16:49 | 0:04 | 241 | 0 | 17 | 9 | 2 | 24 | 0 | 10 | | ANDREA MAY | 21790 | 291 | 195:36| 0:21 | 0:00 | 21:12 | 0:04 | 159:52 | 0:33 | 14:11 | 0:03 | 146 | 0 | 35 | 0 | 86 | 26 | 0 | 5 | | TIMOTHY HEDING | 22963 | 290 | 221:44| 0:06 | 0:00 | 31:44 | 0:07 | 180:48 | 0:37 | 9:06 | 0:02 | 116 | 0 | 40 | 9 | 112 | 13 | 0 | 5 | | JOANNE MACHNICK | 21292 | 290 | 200:32| 0:34 | 0:00 | 26:21 | 0:05 | 162:15 | 0:34 | 11:22 | 0:02 | 146 | 0 | 25 | 0 | 64 | 51 | 0 | 5 | | JOHN SEGUIN | 18805 | 289 | 223:48| 17:52 | 0:04 | 18:56 | 0:04 | 169:43 | 0:35 | 17:17 | 0:04 | 220 | 0 | 10 | 0 | 33 | 12 | 0 | 10 | | MARY HAHN | 19846 | 285 | 245:43| 16:36 | 0:04 | 36:56 | 0:08 | 184:09 | 0:39 | 8:02 | 0:02 | 70 | 1 | 2 | 50 | 131 | 18 | 0 | 14 | | SARAH GONZALEZ | 10189 | 285 | 220:55| 16:59 | 0:04 | 18:08 | 0:04 | 175:09 | 0:37 | 10:39 | 0:02 | 133 | 0 | 28 | 4 | 62 | 57 | 0 | 6 | | JOHN YOUNG | 17068 | 283 | 212:44| 20:07 | 0:04 | 16:25 | 0:04 | 163:35 | 0:35 | 12:37 | 0:02 | 189 | 0 | 16 | 21 | 11 | 39 | 0 | 11 | | CAROLYNN CROFOO | 22891 | 280 | 226:32| 21:38 | 0:05 | 28:39 | 0:06 | 167:09 | 0:36 | 9:06 | 0:02 | 220 | 0 | 32 | 8 | 0 | 19 | 0 | 8 | | CRISTEN FONTEYN | 22222 | 279 | 193:01| 14:59 | 0:03 | 30:22 | 0:07 | 125:10 | 0:27 | 22:30 | 0:05 | 231 | 0 | 10 | 2 | 4 | 31 | 0 | 6 | | MICHAEL PATTERS | 22564 | 276 | 207:04| 9:46 | 0:02 | 19:15 | 0:04 | 156:07 | 0:34 | 21:56 | 0:05 | 243 | 0 | 3 | 11 | 6 | 1 | 0 | 11 | | JAIME RITCHIE | 11737 | 276 | 201:07| 3:39 | 0:01 | 22:34 | 0:05 | 144:35 | 0:31 | 30:19 | 0:07 | 132 | 0 | 17 | 11 | 72 | 44 | 0 | 3 | | SHERRY PENDLETO | 23020 | 266 | 140:28| 22:57 | 0:05 | 18:35 | 0:04 | 89:32 | 0:20 | 9:24 | 0:02 | 205 | 0 | 10 | 6 | 23 | 28 | 0 | 2 | | AGNES WALTON | 21190 | 250 | 219:02| 12:00 | 0:03 | 18:56 | 0:05 | 161:24 | 0:39 | 26:42 | 0:07 | 141 | 0 | 22 | 0 | 44 | 36 | 0 | 15 | | DEBBIE PELLINGE | 21751 | 244 | 176:12| 27:16 | 0:07 | 21:58 | 0:05 | 116:25 | 0:29 | 10:33 | 0:02 | 118 | 0 | 1 | 60 | 22 | 28 | 0 | 7 | | HEDY WESTOVER | 17614 | 234 | 212:05| 15:44 | 0:04 | 19:23 | 0:05 | 153:59 | 0:40 | 22:59 | 0:06 | 138 | 0 | 0 | 35 | 8 | 48 | 0 | 8 | | STEFAN CRAIN | 23050 | 220 | 190:29| 14:33 | 0:04 | 15:03 | 0:04 | 149:04 | 0:41 | 11:49 | 0:03 | 114 | 0 | 22 | 7 | 20 | 55 | 0 | 3 | | JANET MULLER | 17191 | 212 | 207:56| 25:36 | 0:07 | 12:34 | 0:04 | 155:22 | 0:44 | 14:24 | 0:04 | 134 | 0 | 1 | 11 | 30 | 28 | 0 | 9 | | LENORIAS LEAKS | 22519 | 202 | 218:16| 2:18 | 0:01 | 14:43 | 0:04 | 192:40 | 0:57 | 8:35 | 0:02 | 189 | 0 | 7 | 0 | 3 | 1 | 0 | 4 | | KELLY TERHORST | 23071 | 179 | 214:49| 20:50 | 0:07 | 17:06 | 0:06 | 160:45 | 0:54 | 16:08 | 0:05 | 85 | 0 | 11 | 7 | 30 | 43 | 0 | 4 | | STEPHANIE DIXON | 12499 | 161 | 89:43| 0:05 | 0:00 | 12:47 | 0:05 | 66:42 | 0:25 | 10:09 | 0:04 | 128 | 0 | 9 | 8 | 0 | 15 | 0 | 3 | | PHILIP RODGERSO | 22381 | 152 | 167:47| 36:50 | 0:14 | 6:38 | 0:02 | 82:56 | 0:33 | 41:23 | 0:16 | 83 | 1 | 10 | 1 | 32 | 10 | 0 | 5 | | KELLEY GRIGGS | 22621 | 105 | 37:06| 0:19 | 0:00 | 9:22 | 0:05 | 24:41 | 0:14 | 2:44 | 0:02 | 86 | 0 | 3 | 2 | 0 | 15 | 0 | 0 | | SAMANTHA ADDISO | 12970 | 78 | 68:03| 0:12 | 0:00 | 4:23 | 0:04 | 61:07 | 0:47 | 2:21 | 0:02 | 39 | 4 | 9 | 9 | 12 | 2 | 0 | 0 | | BOBBIE JOHNSON | 23068 | 14 | 14:17| 0:57 | 0:04 | 0:30 | 0:02 | 11:47 | 0:50 | 1:03 | 0:05 | 3 | 0 | 0 | 0 | 7 | 1 | 0 | 1 | +-----------------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+------+------+------+------+------+------+------+------+ | TOTALS | 26909 | 15323:5| 1222:02| 0:03 | 1936:08| 0:04 | 10922:1| 0:25 | 1243:30| 0:03 | 16617| 30 | 1535 | 1131 | 4500 | 3042 | | 488 | +--------------------------+--------+--------+--------+--------+--------+--------+--------+--------+--------+--------+------+------+------+------+------+------+------+------+