Cost Comparison

• Proprietary system of same size, 200 seats, inbound and outbound taken from price quotes from three enterprise call-center vendors:

  • Cost for servers, software and phones: $500,000 - $1,000,000
  • Computers with Windows on each $90,000 including WinXP Pro
  • Maintenance and Service contracts $120,000 - $200,000/year
  • Software Customization $150+ an hour if possible, must go through quote process for each request