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The VICIDIAL project is maintained by the VICIDIAL Group.
This project website is in "archive mode" and is no longer updated. For more recent information on the VICIdial project, go to VICIdial.org
This is a suite of programs that are designed to interact with the Asterisk Open-Source PBX Phone system at a client computer level to extend the functionality of your phone and system.
The suite of software is designed to work with an Asterisk system that has Zap(T1/E1/PSTN),IAX or SIP trunks and SIP/IAX/Zap phones.
The main application within the astGUIclient suite is the VICIDIAL call center system. This includes a predictive dialer(with it's own real-time agent web-client application) that can be added to Asterisk and is highly configurable with detailed logging. VICIDIAL can dial predictively and can also can function as an ACD for inbound calls, as well as blending inbound and outbound calling, or for Closer/Verifier calls coming from VICIDIAL fronters and even allows for remote agents that may only have a phone.
The software suite also includes installation instructions, full English and Spanish as well as ten other language versions of the web-clients and admin pages.
This group of applications is designed to run on top of just about any version of Asterisk 1.2 and 1.4 so no messing around with the Asterisk source code is necessary. For more information see the system requirements. astGUIclient is also an Asterisk configuration utility, offering a basic web-based utility to configure phones, extensions, carrier trunks and DIDs.
All astGUIclient software elements are distributed freely through the AGPLv2 with no warranty.
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THE PROJECT BLOG
May 10, 2010 -
Released version 2.2.1
April 3, 2009 -
Released version 2.0.5
December 3, 2007 -
Released version 2.0.4
April 26, 2007 -
Released version 2.0.3
December 22, 2006 -
Released version 2.0.2
October 25, 2006 -
Matt Florell gave a presentation on High-Availability and Call Centers at Astricon in Dallas.
September 15, 2006 -
Released version 2.0.1
June 30, 2006 -
eflo.net publishes VICIDIAL Manager Manual
June 22, 2006 -
Released version 1.1.12
April 28, 2006 -
Released version 1.1.11
April 25, 2006 -
eflo.net publishes VICIDIAL Agent Manual
March 17, 2006 -
Released version 1.1.10
January 19, 2006 -
Released version 1.1.9
November 10, 2005 -
Released version 1.1.8
October 13, 2005 -
Matt Florell gave a case-study presentation about the first VICIDIAL installation Astricon in Los Angeles.
October 5, 2005 -
Released version 1.1.7
July 25, 2005 -
New list of recommended consultants
June 24, 2005 -
Released version 1.1.4 - Now works with SIP trunks!
September 22, 2004 -
Matt Florell gave a presentation on astGUIclient at Astricon in Atlanta.
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