Before Asterisk (3 years ago)

• One location, two separate systems, 48 seats

  • Inbound ACD – Comdial with 2 x T1s and 24 phones
  • Outbound Predictive Dialer – Noble Systems 2 x T1s and 24 seats

• Closed systems not connected in any way

• No API, difficult data in/out

• Both were Proprietary with license restructions

• Very expensive to expand and expensive to do custom functions