Testing Potential Solutions

• Bayonne trials and IVR integration with Comdial ACD (very messy but worked and much cheaper than Comdial-only option)

• Evo-dialer – telnet and channelbanks to hosted solution (proprietary Dialogic dialer, lots of operational problems, not FTC-compliant and expensive)

• Asterisk trials with single T1

  • Basic inbound ACD with agents
  • Simple outbound list dialing app with Asterisk
  • CallerID with Database lookup integration